Downloaded Music Deleted Dozens of Times

Status: Not An Issue

Over the last several years of my subscription, and on multiple different Android phones, the app has constantly deleted my downloaded music. It has become a recurring problem, and as a airline traveler I rely on my downloaded library. It is infuriating. A quick Google search shows that I am not the only one encountering this issue, and that it has been a problem for years. I have multiple friends that have this issue. It is beyond time that this issue is addressed by support, and that a permanent fix is made.

Hey @johnfarrow31, welcome to the community!

 

Thanks for reaching out to us.

 

Sorry to hear your music has been deleted. Check out the steps under “Downloads unexpectedly removed” here. They should help with this.

 

If anything else comes up, don't hesitate to open a new thread.

 

Cheers.

Comments
Alfredo
Status changed to: Not An Issue

Hey @johnfarrow31, welcome to the community!

 

Thanks for reaching out to us.

 

Sorry to hear your music has been deleted. Check out the steps under “Downloads unexpectedly removed” here. They should help with this.

 

If anything else comes up, don't hesitate to open a new thread.

 

Cheers.