Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded setting

Status: Not An Issue
Everytime I accidentally turn disable this setting. I am unable to play my downloaded songs. I need to re-download it first before I will be able to play.
Screenshot_20161218-021455.png

Hey @Rfsabater! Thanks for getting in touch.

 

No worries, this is expected. If you turn off the Downloaded option, you'll need to resync your songs in order for you to listen to them in Offline Mode again without any issues. 

 

We'd recommend being super careful so you don't have to download them again. 

 

Give us a shout whenever you need help, we're here for you 🙂

Comments
Mara_F
Status changed to: Not An Issue

Hey @Rfsabater! Thanks for getting in touch.

 

No worries, this is expected. If you turn off the Downloaded option, you'll need to resync your songs in order for you to listen to them in Offline Mode again without any issues. 

 

We'd recommend being super careful so you don't have to download them again. 

 

Give us a shout whenever you need help, we're here for you 🙂

Rfsabater
Why does it need to be there? Will it be possible for you to remove it? Also, do you have any updates when we can add many songs to a a playlist, not by placing one song to another? 
Rfsabater

My downloaded songs keep on being removed on my downloaded songs. I have turned the Downloaded off, and from time to time all of saved songs were removed. 

 

I needed to resync all of the songs. It has happened most of the times.