We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress.
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We want to confirm, we're still investigating this. We're gathering your reports and passing them on.
Based on user feedback and tests, we've gathered some recommendations that yield positive results, which we'd like to add to what we previously shared with you.
When attempting to download music to your watch for the first time, make sure to keep your phone as close as possible to your watch until the download of the 1st track finishes. Best to have them side by side for best results. This should only be necessary initially.
As previously mentioned the very first download is expected to take more time and stay in the 'Downloading 1 of ...' state for a few minutes, but if the watch is connected to and in close proximity to the phone with a stable network, it should start progressing after a while.
Additional troubleshooting steps we can recommend that have been reported to work are:
clean reinstall the app on both your smartphone and the smartwatch
unpair and pair the watch again
connect the watch to a charger
restart the watch
try a different internet connection
We’ll get back to you again when we have new info. Thank you!