Downloading on Apple Watch stuck at first song

Hey folks,

 

We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress.

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to Subscribe to this thread. 

 

Thanks! 

Hello everyone,

 

We want to confirm, we're still investigating this. We're gathering your reports and passing them on.

 

Based on user feedback and tests, we've gathered some recommendations that yield positive results, which we'd like to add to what we previously shared with you.

 

When attempting to download music to your watch for the first time, make sure to keep your phone as close as possible to your watch until the download of the 1st track finishes. Best to have them side by side for best results. This should only be necessary initially.

 

As previously mentioned the very first download is expected to take more time and stay in the 'Downloading 1 of ...' state for a few minutes, but if the watch is connected to and in close proximity to the phone with a stable network, it should start progressing after a while.

 

Additional troubleshooting steps we can recommend that have been reported to work are:

  • clean reinstall the app on both your smartphone and the smartwatch
  • unpair and pair the watch again
  • connect the watch to a charger
  • restart the watch
  • try a different internet connection

 

We’ll get back to you again when we have new info. Thank you!

Comments
Swampoholic
Casual Listener

Apple Watch 7 OS 8

iPhone 12 OS 15

Downloads sit at “Loading” indefinitely (WiFi or cellular)

App attempts “connecting” to Apple Watch indefinitely IF AirPods are in use. If AirPods are not in use then Watch App streams to iPhone and cannot switch back to Watch or AirPods.

rojk2000
Visitor

Hello, 

 

im currently facing the same issue as well, im using an Iphone 12 pro and apple watch SE.

 

i keep trying to download the songs onto my apple watch but all I see is "loading" in the downloads section. 

 

Ive tried all the steps that were listed and recommended by others but to no avail.

 

What else can i do?

Neil111
Visitor

I have the same problems. 1) Downloads indefinite "loading" 2) "connecting" indefinitely when trying to connect to app watch.

 

What else can be done? I bought the watch to be able to use Spotify at the gym without my phone. 

billybragg1
Regular

I download Spotify songs to my Apple Watch using my iPhone and it worked great. Didn’t at the start until I fixed the problem but since then, it works a treat. A very good feature from Spotify!

 

aaronkalb1
Newbie

iPhone 12 on iOS 15.1

Apple Watch Series 7 [GPS] on watchOS 8.1

 

Tried every tip on the internet... no luck. Un-installed, re-installed apps on both devices, reset network settings and even set up the watch as a brand new device. Downloads are still stuck "Loading..." for days.

Davebass5
Newbie

Did you log out before deleting the app off the phone? Doing this was the only thing i found that worked for me and my GF. Log out, uninstall, reboot both devices, and then re install. Ive done it on 3 watches now and its worked each time. 

framedbyaustin
Newbie

It looks like it's been a little while since a recent comment on here, but it's 11/15/2021 and I'm still experiencing these issues. I have followed the instructions such as deleting the Spotify app from my Apple Watch Series 7 on OS 8.1 and my iPhone 12 Pro Max on 15.1. I also tried unpairing it and repairing, I also tried it and set up a new watch for my girlfriend on her iPhone and that failed as well. I also tried some suggestions I found online about disabling Bluetooth to ensure it's using the WiFi, nothing works.

We aren't even getting stuck at the 1st song, we're both stuck in an infinite "Loading..." page. It doesn't matter how many songs are in the playlist, I tried creating a new playlist with 1 song in it. It will endlessly just say it's loading.

 

This issue is still currently unresolved. Really wish it'd get fixed soon. I really dislike running with my phone in my hand and would love to be able to listen to music pairing Bluetooth directly to my watch. I'll unfortunately have to move on over to Apple Music soon if this continues to be unresolved by the end of the year.

gatoisf
Newbie

 I have solved it thanks to @Davebass5 

 

I followed this steps:

 

 - Log out from Spotify on my iPhone 13 Pro

 - Go to settings - General - storage and delete and remove Spotify

- Restart iphone

- Restart watch 6

- Install again

 

 

6ixgun
Casual Listener

"I have solved it thanks to @Davebass5 

 

I followed this steps:

 

 - Log out from Spotify on my iPhone 13 Pro

 - Go to settings - General - storage and delete and remove Spotify

- Restart iphone

- Restart watch 6

- Install again" 

Yep - that works - until it doesn't and you have to do the same thing all over again.    Their app is terrible.   I went back to Apple Music - not paying for something that does not work + limits playlists to 50 songs.   Until Spotify actually LISTENS to its customers,  I'm gone.  

 

Alex327
Newbie

Me 2. Same issue. Tried all the troubleshooting tips, and doesnt seem to work. Fresh install of brand new apple watch series 7. tried deleting both watch app and phone app.

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