Announcements

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Status: Fixed

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.

 

After entering their card details, they either get an error or the page reloads and asks for the payment details again.


erro image OI.png

 



Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Kiril
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this situation to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

We’ll keep you posted and let you know as soon as we have any updates on this.

 

Thanks!

Kiril
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Env: prod