Downtime [29.05.2021]: Connect not working with Sonos devices

Hey folks,

 

We're getting reports that Connect transfer to Sonos devices may fail for both Android and iOS users. 

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Mihail
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Pagge
Regular

Not a Sonos user but found this while trying to figure out why Spotify Connect all of a sudden does not work with my Audio Pro C10 that has been working flawlessly since I bought it a month or so ago. Just get endless Connecting... from two different Android phones and my Macbook, have restarted all devices, routers and reset the speaker to factory settings but still no luck. Since Connect is basically a big ball of magic, I have no idea if this could related to the same root cause?

petterdb
Visitor

I experience the same issues as Pagge above. None of my Audio Pro devices (C5, C10, LINK1) work with Spotify Connect. This was not a problem three hours ago. The Audio Pro devices work fine with other apps as i.e. TuneIN. 

 

Spotify Connect does not work when launced from the Android app, the desktop app or from the web player.


I have reinstalled the Spotify app for Android, restarted all the Audio Pro Devices, restarted the router, updated Android OS, and reinstalled the Audio Pro app. 

 

I have tried to run Spotify from a HP Elitebook with Windows 10 Enterprise, a Samsung S10 with Android 10, and an iPad (2019).

jeniflower72
Visitor

Same issue; started 5/31.

 

Connect isn't working with Sonos, though it can connect to each of my Echo dots with no trouble. I've attempted launching from Spotify, and from within the Sonos controller - neither works. 

 

ioS: 14.6

Spotify: 8.6.30.968

Sonos: OS2, version 13.1

santeri
Music Fan

Anyone who can reproduce the connection issue with the desktop client, please run it with logging arguments, for example by default on macos:

 

/Applications/Spotify.app/Contents/MacOS/Spotify --connect-debug-level=11 --log-file=~/spotify.log

 

and message me the log.