Announcements

Downtime 30th May 2022: Temporarily unable to use "Download your data"

Status: Fixed

We have received reports form users that they're having troubles with the Download your data function in their Privacy tab. Upon trying to download they are faced with a "Oops. Guitar string snapped." error message.  In addition, it seems multiple notification mails are being sent after trying to request the data for download.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! 

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Kiril
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments. 

 

We’ll keep you posted and let you know as soon as we have any updates on this.

 

Thanks!

Mario
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! 

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!