Downtime 6th Nov: Issues updating Family plan address

[Maria]

We've been getting reports from users who are having issues updating the address registered on their Family plans.

[Arashichi]

Plan

Duo

Country

Philippines

Device

Samsung

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I just paid for a duo plan this moment and the home address isn't letting me set it up. It keeps having the red message under "We're Having Technical Issues. Please Try Again".

[Maria]

Hey everyone!

Our tech teams are aware of this and it's being looked into. We'll make sure to keep you posted in this thread if we have any new info to share.

Cheers.

[Maria]

Hey folks,

We have great news from our teams - things should now be back on track again! Thanks for your patience while we were looking into this 💚

Take care!