Downtime 7th Aug 2024: Issues with Spotify.com services

[Maria]

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

[Vi31]

Hello, I have the same problem 😞

[ravennn_34]

Whenever I try to click on a song or even a playlist, the song/playlist isn't working.

[3mta3]

Plan

Premium

Country

USA

Device

iPhone and Sonos

Operating System

iOS 15

My Question or Issue

 Spotify not playing on Sonos or iPhone. Tried logging out/in, now unable to even log in or connect service to Sonos.

[3mta3]

Was able to resolve by logging out of Spotify in safari, clearing cache and reconnecting to Sonos. 

[Maria]

Hey folks!

Our tech folks are aware of this and it's being worked on. We'll keep you posted here when we have any news to share. Make sure to Subscribe to this thread and leave a vote to stay tuned, should you experience the same issue as described above.

Many thanks!

[user-removed]

i had to make a new spotify account, but everything works fine now

[pebj03]

Can play on my phone but can´t stream to any devices..

[Arjan1981]

Ik ben zojuist overgegaan van duo naar gezins abonnement, nu wil ik andere gezinsleden toevoegen. Als het andere gezinslid de uitnodiging wil accepteren dan krijg je telkens de melding "no healthy upstream".

Dit met verschillende toestellen en ook op de pc.

[Maria]

Hello everyone,

Good news - this should now be fixed! Make sure to refresh your browser/restart the app, should you still experience issues.

Cheers!

[tulipansie]

I can now play music, but it still doesn't let me access my playlists