Downtime [8th June 2021]: Web Player, other pages and images in the app not loading

[Mario]

Hey folks,

Writing to let you know about the fact that different websites are currently down due to a general outage.  

In relation to Spotify, this affects the Web Player as well as the loading of album artwork / playlist covers in the app both on desktop and mobile. The Spotify Support page or spotify.com can also be experiencing intermittent outages.

Rest assured we're looking into this and will update you as soon as possible. As a reminder, make sure you add your +VOTE and subscribe if you're affected by this in order to receive all the updates.

In the meantime, it'd be great for you to try using the app, if possible.

Thanks!

[Mario]

Hey folks,

Thank you for reporting what's happening with the images in the app so quickly!

It's amazing to see how many Community members are active and willing to help. 

Writing to reassure we're aware and actively looking into this in connection with the issue previously reported in this thread.

We'll be sharing all the updates here so remember to hit that +VOTE and subscribe if you're experiencing this.

Cheers!

[TheBoyd]

Same issue here on the desktop app. Half of the stuff on the home screen is just placeholder images, as are half of the songs in playlists. It's kinda weird cuz some songs/albums are completely unaffected while others just have the cover art completely gone. The affected images also don't load in on Discord's "Listening to Spotify" overlay. Knowing Spotify they probably won't get on top of it for a while... 

EDIT: looks like most of the songs affected are singles, but there's also a ton of albums that got hit too so i don't really think there's any rhyme or reason to the issue. 

[guibensma]

@zalhashemi Estou com o mesmo problema, e também as Letras das músicas não estão aparecendo mais. Alguma ideia?

[AngelPuche]

. 

[ManMachine]

The classic desktop ui in 1.1.55 on Ubuntu 20.04 seems unaffected.

[hans-jürgen]

Very likely these problems are caused by a global outage of Content Delivery Network Fastly earlier today:

https://status.fastly.com/

https://www.bbc.co.uk/news/technology-57399628

[isaac_17]

all fixed

[Soundofus]

Hey there,

Thanks for your patience this far! 

The issue that caused the Web Player, Spotify pages and images to not show up has been resolved. 

If you're having troubles, try to out and back in, clear the cache of your browser or reinstall your app.

  If none of those helped, please get in touch in the relevant Help Board. 

Have a lovely day!

[Seraa]

It's a alomst 100 votes are them going launch the Spotify in our country??? Pls tell them 🙏🙏

[Seraa]

Hi guys any idea how to make Spotify available in our country??