Downtime [8th June 2021]: Web Player, other pages and images in the app not loading

Hey folks,

 

Writing to let you know about the fact that different websites are currently down due to a general outage.  

 

In relation to Spotify, this affects the Web Player as well as the loading of album artwork / playlist covers in the app both on desktop and mobile. The Spotify Support page or spotify.com can also be experiencing intermittent outages.

 

Rest assured we're looking into this and will update you as soon as possible. As a reminder, make sure you add your +VOTE and subscribe if you're affected by this in order to receive all the updates.

 

In the meantime, it'd be great for you to try using the app, if possible.

 

Thanks!

Hey there,

 

Thanks for your patience this far! 

 

The issue that caused the Web Player, Spotify pages and images to not show up has been resolved. 

 

If you're having troubles, try to out and back in, clear the cache of your browser or reinstall your app.

 

  If none of those helped, please get in touch in the relevant Help Board. 

 

Have a lovely day!

Mario
Moderator

Hey folks,

 

Thank you for reporting what's happening with the images in the app so quickly!

 

It's amazing to see how many Community members are active and willing to help. 

 

Writing to reassure we're aware and actively looking into this in connection with the issue previously reported in this thread.

 

We'll be sharing all the updates here so remember to hit that +VOTE and subscribe if you're experiencing this.

 

Cheers!

Comments
TheBoyd
Visitor

Same issue here on the desktop app. Half of the stuff on the home screen is just placeholder images, as are half of the songs in playlists. It's kinda weird cuz some songs/albums are completely unaffected while others just have the cover art completely gone. The affected images also don't load in on Discord's "Listening to Spotify" overlay. Knowing Spotify they probably won't get on top of it for a while... 

 

EDIT: looks like most of the songs affected are singles, but there's also a ton of albums that got hit too so i don't really think there's any rhyme or reason to the issue. 

guibensma
Visitor

@zalhashemi Estou com o mesmo problema, e também as Letras das músicas não estão aparecendo mais. Alguma ideia?

AngelPuche
Visitor

ManMachine
Casual Listener

The classic desktop ui in 1.1.55 on Ubuntu 20.04 seems unaffected.

hans-jürgen
Roadie

Very likely these problems are caused by a global outage of Content Delivery Network Fastly earlier today:

https://status.fastly.com/

https://www.bbc.co.uk/news/technology-57399628

 

Sebasty
Rock Star 18
Rock Star 18
Status changed to: Fixed
 
isaac_17
Newbie

all fixed

Soundofus
Rock Star 20
Rock Star 20
Status changed to: Fixed

Hey there,

 

Thanks for your patience this far! 

 

The issue that caused the Web Player, Spotify pages and images to not show up has been resolved. 

 

If you're having troubles, try to out and back in, clear the cache of your browser or reinstall your app.

 

  If none of those helped, please get in touch in the relevant Help Board. 

 

Have a lovely day!

Seraa
Newbie

It's a alomst 100 votes are them going launch the Spotify in our country??? Pls tell them 🙏🙏

Seraa
Newbie

Hi guys any idea how to make Spotify available in our country?? 

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