Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).

The error message is the following: 

Capture.PNG

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure to restart your device,  clear your browser's cache and reset its history.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Julian
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

We can confirm that the right team is already aware of this and they are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • Internet browser version
  • The URI link of the page where the error shows up.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

StrictArcher
Newbie

I didn't know if you meant to post it here or not, but the error shows up on both Chrome and Safari. 

https://www.spotify.com/us/purchase/offer/reusable-regional-trial-3m/?marketing-campaign-id=2021-q3-... This page shows up right after you press the plan you want

And I am using an iPhone and a Microsoft laptop 

jmikaela23
Newbie

Error shows up on Macbook Pro and its on the macOS Big Sur version 11.2.3. The internet browser used was Chrome Version 93.0.4577.63 (Official Build) (x86_64). The URL link that the error shows up on is https://www.spotify.com/us/purchase/offer/default-student-hulu-showtime-bundle/ . I also tried doing it on safari on my iPhone 11 but it also showed up with the same error: "we're all mixed up" page.

shscadet18
Newbie

I'm on a laptop and chrome browser is there any estimate of time this will be fixed

carliste
Newbie

iPhone SE safari and chrome 

tabeya93
Newbie

Error showing up on iphone 12 chrome and safari, google pixel 4a chrome, and microsoft surface pro chrome. 

Link: https://www.spotify.com/us/purchase/offer/2021-q3-campaign-student-hulu-showtime-trial-3m/

Drbuddha
Newbie

Having the same issue. Trying to purchase premium before the promo discontinues. Spotify must not want people's money because I'm trying to buy premium

Mihail
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure to restart your device,  clear your browser's cache and reset its history.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

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