Announcements

[Downtime December 16, 2020] Errors when logging in the app

Hey there folks,

 

We're getting reports that users can't log in to the app on multiple platforms and that logged in users are getting error messages that there's no internet connection or just can't play any content.

 

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Status: Fixed
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Katerina
Moderator
Moderator
Status changed to: Under investigation

Hey there folks, 

 

We've received reports of users having troubles when attempting to log in to the app on multiple platforms and that logged in users are getting error messages that there's no internet connection or just can't play any content.

 

Our teams are currently looking into this. 

 

We'll keep you posted here 🙂

Elena
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

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