Announcements

Downtime February 10th, 2022: Users unable to close accounts by self-service options

Status: Fixed

Hey folks,

 

We're getting reports from users unable to close their accounts using self-service options, they're getting redirected to Customer Support instead. 

Hey folks,

 

Thanks for your patience while we looked into this.

 

We’re glad to say that this should now be fixed for everyone. If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
MafeG
Status changed to: Under investigation

We can confirm this is being investigated by the team at the moment. If you need to close your account, please try again later.

MafeG
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this.

 

We’re glad to say that this should now be fixed for everyone. If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

dgrundy

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Env: prod