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Downtime July 26th 2023: Folks are unable to purchase Audiobooks

Submitted by Moderator on ‎2023-07-26 12:00 PM
Status: Fixed

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone and the purchasing of audiobooks should go without any complications as usual! 

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

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Comments
Kiril
Moderator
Moderator
2023-07-26 01:01 PM
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

We’ll keep you posted and let you know as soon as we have any updates on this.

 

Thanks!

0 Likes
Taytolover
Visitor
2023-07-26 01:21 PM

I just purchased an audiobook, payment was made, but it is staying locked on the app no matter how many times I restart it. Super annoying. 

Kiril
Moderator
Moderator
2023-07-26 02:52 PM
Status changed to: Fixed

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone and the purchasing of audiobooks should go without any complications as usual! 

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

0 Likes
Weroloc027
Newbie
2023-07-26 03:15 PM

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0 Likes

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