Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

[Kiril]

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.   

In the meantime we suggest you to try using a different payment method if possible! 

[Kiril]

Hey folks,

We’ve passed all the info on to the relevant teams, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

In the meantime we suggest you to try using a different payment method if possible! 

We’ll keep you posted and let you know as soon as we have any updates on this.

Thanks!

[dewacards]

Hi There!,.

i'm having the same issue, just subscribed PREMIUM and payment already deducted from google, payment method: eWallet Balance, payment details: Spotify. But my account still FREE ACCOUNTS. 

Need Help,

Thanks!

[Kiril]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!