We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.
We're currently investigating this.
If you're experiencing this, make sure not to retry to subscribe while this is being looked into.
We have another update for those of you who might've been charged more than once. For visibility, we're still including the complete FAQ, so please scroll down and click on each section spoiler to check the new info for you.
You still can't pay with your debit card or can't redeem your gift card.
Payment methods for Spotify need to meet some requirements.Check hereif that's the case for your payment method of choice. It might also be a good idea to check with your bank to receive more detailed info on why a payment might've failed.
If that doesn't clear things up, reach out to our customer support team. You should also do this if you're having difficulties redeeming a gift card. Prepare your receipt so the team can help you out faster!
You wanted to cancel or change your subscription type but were unable to.
Our team is working to have any affected payments refunded to your payment method. Funds usually arrive within a few days, but the exact time depends on your payment method / bank. Please give it another few days for the refunds to be processed before reaching out to our customer support team to allow us to handle this as fast as possible.