Announcements

Downtime March 8th 2022 - General log in issues with the app

Status: Fixed
Submitted by Moderator on ‎2022-03-08 06:34 PM
Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that users now should be able to log back in. If you’re still having issues, try restarting your device and also make sure to check out this Support page. 

 

If you were able to log in, but can't see your library, it's possible that you logged in on a different account by mistake, so make sure to confirm your main account login details before continuing.

 

Thanks!

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Comments
Eni
Moderator
Moderator
‎2022-03-08 06:36 PM
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

In the mean time, some users have reported that changing their password has worked for them, so you can give it a try with the steps you'll find here. 

We’ll keep you posted and let you know as soon as we have any updates on this.

dominofire
Newbie
‎2022-03-08 07:13 PM

Device: PC, OS: Windows 10, Spotify Version 1.1.80.699

0 Likes
kh-robertm
Newbie
‎2022-03-08 07:21 PM

Device = iPhone 10, iOS

Locked out of Spotify.

Olivia2501
Casual Listener
‎2022-03-08 07:25 PM

Chromebook (not sure when was last update but no updates pending so latest update) and iPhone Xr (version 8.7.10).

Sslehmann
Visitor
‎2022-03-08 07:28 PM
iPhone 13 Locked out of Spotify
0 Likes
RGF5000
Newbie
‎2022-03-08 07:44 PM

FYI: Currently locked out on Mac laptop, both desktop app and web player. 

Have reset password, still no dice.

 

Thanks for working on it.

0 Likes
RGF5000
Newbie
‎2022-03-08 07:45 PM

I'm back in! Currently logged in & able in desktop app as well as web player.

Nice! Thanks

jojopenny
Newbie
‎2022-03-08 07:47 PM

IPhone app. I uninstalled the app and dowloaded it again. Signed in just fine after that, all my stuff still there. 

0 Likes
marcusy
Newbie
‎2022-03-08 07:48 PM

Social aspects still seem to not be working. For example Friend Activity, and Blends show '? + ?' instead of user names.

0 Likes
Mawww
Newbie
‎2022-03-08 07:48 PM

... well that's weird i'm logged in but i can't access to anything, can't even check my account info so as the familly info and all ...

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