Announcements

Downtime November 11th: Issues updating payment methods

Status: Fixed

Hey folks, 

 

We've received some reports form users that are currently unable to update their payment method, getting an 'Oops, something went wrong' error. 

 

This is currently being investigated.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to refresh the page a few times as this helps reset the cache. In case that doesn't work, you can post a new thread in the relevant help board here.

 

Thanks!

Comments
Novy
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • Is it an initial payment or recurring?
  • Screenshot of the error/issue. Make sure to exclude any personal information from it.
  • Have you tried any troubleshooting steps? If so, which one(s)?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 
Novy
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to refresh the page a few times as this helps reset the cache. In case that doesn't work, you can post a new thread in the relevant help board here.

 

Thanks!