Announcements

Downtime November 18th: Spotify app crashing on iOS

Status: Fixed

Hey folks, 

 

We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. 

 

This is being investigated.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure to reinstall the app on your device by following these steps.

 

If you're still having trouble after reinstalling, we'd suggest waiting a few hours before trying again.

 

Thanks!

Comments
Novy
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

thmasker

iPhone 12 mini
iOs 15.1
Spotify 8.6.80.1180

mchughse49

I have been experiencing this issue since this morning, before I updated my iPhone XR's iOS (I was on 14.7) but also after(14.8.1). My Spotify app is on version 8.6.80.

Xzantal

iphone 13

iOs 15.0.2

version 8.6.78.419

hannahnikko

device: iphone 11 pro max

ios: 15.1

spotify version: 8.6.80.1180

 

keeps stopping mid song when playing over bluetooth to my car. really annoying and dangerous for the app to do this while i’m driving. uninstall and reinstall, logging out, clearing cache, updating app, all that did not work. 

ishiwon

I have been experiencing this issue since yesterday:

device: iPhone 13 pro max

iOS version: 15.1

Spotify version: 8.6.80.1180

223lcyhalntcde5ylbvo

Crashing on both iPhone X , software 14.8.1, 

and iPad  (8th generation)  software 14.8,  updated spotify this morning.

tomascanning

iPhone 12

iOS 15.0.2

Spotify 8.6.78.419

 

ajayalexander

I Phone 6s 

lorraine_m90

Spotify: 8.6.80.1180

iPhone 11pro iOS: 15.1

Env: prod