Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

[OscarDC]

Hey!

We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.

This is being looked into.

[Krollewicz]

I've tried to clear cache, also I have the latest version of spotify. The problem is also reported by my followers, so it is not just mine

link to episode

https://open.spotify.com/episode/1yQyk9vYVpQPNEu850aE1N?si=416d37b8c63b4059

it's not working in macOS app, also on iOS app, android app, desktop browser app

[OscarDC]

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

Could you also make sure to provide us with the following info, if you haven’t already:

• Episode URI
• The country where you're located
• Client version and release number

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[Gpn005]

Pixel 6 Pro with Android 13, latest security patch and app

Windows 10 Enterprise, 19044.2006

[geeedubya]

iPad Pro 12.9' 5th Gen (iOS 15.7) - V8.7.68.568

iPhone 12 Mini (iOS 16) - v8.7.68.568

Windows 11 Pro (22H2 - 22622.575) - 1.1.95.893.g6cf4d40c

Regardless of the podcast, as one episode finishes, the next will not play until the app is restarted (all platforms)

Deleting and re-installing app makes no difference.

[RPM2182]

Samsung Galaxy 20, Android 13, latest patch applied.

Spotify Android version 8.7.72.546

Most podcasts don't play when queued. Some show an error when adding to queue that says "Cannot Queue This Content"

[Gypsydangerconsort]

• Samsung Galaxy Note 9, Android 10 latest patch applied.
• Spotify Android version 88.7.72.546

Some podcasts don't play, but particularly, not one episode of The Jordan B. Peterson podcast is loading. Playback is stuck at 0:00

It's been going on for over a week now, just out of the blue.

Another one is the Weird Darkness podcast. Same problem. @OscarDC 

[Yordan]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.

If you're still having trouble you can post a new thread in the relevant help board here.

Have a good one!

[Yordan]

Hey @geeedubya, @RPM2182 and @Gypsydangerconsort!

Could you try  a different network connection / cellular data to see if the issue would persist? It's worth logging in to a different account, if possible (a friend's or a relative's would do) to check if you'd be able to play the podcasts there.

Keep us posted. Cheers!

[Gypsydangerconsort]

Just did a clean uninstall. Podcasrs still aren't playing. Even on the web player 

[Vasil]

Hey @Gypsydangerconsort,

We appreciate the info! Could you also try what @Yordan has suggested to see if it makes any difference?
Creating a new account for testing purposes may be a good alternative here as well.

@geeedubya @RPM2182 
Could you let us know how this looks on your ends?

We'll be on the lookout for any new responses 🙂
Thanks!