Embed links are not loading...

Since yesterday afternoon, as well as in the Community as on any other website, embed playlist are not opening.

 

- Issue happens when an embed link is posted on a website page with the structure : https://embed.spotify.com/?uri=.........

 

- Firefox (73.0.1 / 64 bits)  : error message (see screenshot)

 

embed-error.png

 

- Chrome (80.0.3987.116 / 64bits)  : no error message but nothing loading

- Brave (1.3.118 / 64bits) : no error message but nothing loading.

- Android : whatever the browser, nothing loading either.

 

I have tweeted SpotifyCares yesterday, but just got this morning a common answer having nothing to see with the issue.

 

Hey folks,

 

We have tested this on our end and can now confirm that this is working as expected.

 

If you're still experiencing this issue, make sure to create a new thread in the relevant help board here.

 

Thanks!

Related Issues

Comments
Moderator
Moderator
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this here in the Community about this!

 

If you're also having troubles seeing embed Spotify content in the Community or other websites, make sure to add your +VOTE.

 

So we can pass this along to our tech teams, could you share the following details:

  • The steps you're taking when this happens
  • A screenshot of the error message you see
  • The exact versions of the browsers this is happening on

We'll be keeping an eye out for your replies here, thanks!

Moderator
Moderator

Hey there @Soundofus - thanks again for reporting this and adding some more details!

 

Could you include the exact versions of the browsers you're on?

 

Further, does this happen when you click the three dots on a track/album or playlist and paste on any website from "Copy Embed code" or both that and "Copy Spotify URI"?

 

Once we have these details, we'll make sure to get this reported with the right teams 🙂

 

Keep us posted!

Moderator
Moderator
Status changed to: Under investigation

Hey again,

 

We really appreciate your reports - we've reported this with our tech teams who will be looking into it!

 

If you're also having troubles, make sure to add your +VOTE and let us know the following details:

  • The steps you're taking when this happens
  • A screenshot of any error message you see or how it appears before/after posting
  • The exact versions of the browsers this is happening on

We'll keep you posted here so don't forget to subscribe to this thread, thanks!

Rock Star 8
Rock Star 8

The same issue on Chrome version 80.0.3987.116 (64-bit) 

The place where the playlist/song/album should be is just blank.

 

I tried this on Microsoft Edge 44.18362.449.0 as well and this appears instead of the playlist: 

img001.png

 After clicking Open in a new window, it's just a main page of the web player but the link looks like that: https://embed.spotify.com/?uri=spotify: (and the rest of the URI here). 

 

Moderator
Moderator

Thanks for adding that @Emilia_8 - we've passed this along to our tech teams!

Rock Star 8
Rock Star 8

 

At the moment everything looks fine and I can see the playlists again. 

Hopefully it's fixed now! 

Rock Star 18
Rock Star 18

@Emilia_8 

 

Not everything totally fine for now.

 

The main issue has been solved, apparently, but now it's the Spotify follow button broken. And the code structure of this button is also linked to >  https://embed.spotify.com > just another directory than the embed player. for follow button, directory is /follow

 

Let's cross fingers 😄

Rock Star 16
Rock Star 16

I had this issue too last night, but currently all seems working. At least right now.

 

Firefox Nightly 75.0a1 (2020-02-14) (64-bit)

 

I used the Inspector tool on that error message and found mentions to these things:

bug 39098 

bug 1579285 

both Bugzilla entries.

 

Casual Listener

Same problem here. It started today.

Newbie

We have a SquareSpace website and the embed code stopped working a couple days ago. Clearly a Spotify issue. Surprised this hasn't been properly addressed and resolved. The template responses are useless.