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Endless Advert

Status: Closed
Submitted by on ‎2017-06-19 06:10 AM

As of right now, the ad I'm playing has gone 7:06 minutes out of 0:30, and counting. This has happened before with a song (where it went to 15213:10), but seeing as you can't interrupt the ad, it's effectively endless. This happens in the web player and the desktop app: What can I do?

Hey, @Dandaman955!

 

As we've not heard back from you, we're going to close this one up now.

If this happens again, don't hesitate to reach out to us again in a new thread.

 

In this case, if you're able to provide the info above, along with any screenshots that'd be great.

 

Many thanks and have a lovely day,

/M

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Comments
SergioDavid
Roadie
‎2017-06-21 02:46 PM
Status changed to: Need more info

Hey @Dandaman955, welcome to the Community!

 

When did this start happening? Are you on a home or office network? Does restarting your device help?

 

We'll also need to know what device, browser, operating system, and Spotify version you're using.

 

We'll see what we can suggest once we have this info.

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Melody
Community Manager
Community Manager
‎2017-06-28 10:53 AM
Status changed to: Closed

Hey, @Dandaman955!

 

As we've not heard back from you, we're going to close this one up now.

If this happens again, don't hesitate to reach out to us again in a new thread.

 

In this case, if you're able to provide the info above, along with any screenshots that'd be great.

 

Many thanks and have a lovely day,

/M

0 Likes

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