Error Code 57

Device: Windows 

 

Operating System Version: Windows 7

 

Spotify Version: N/A

 

Description: Upon launching spotifysetup.exe, the installer works for about 3 seconds before giving a popup saying that it can't downlaod Spotify, and to click OK to download in browser. Then gives error code 57

 

To reproduce:

  1. Download SpotifySetup.exe
  2. Launch SpotifySetup.exe

Workaround: N/A

 

 

Additional information:

 

 

SpotifyError57.png
Status: Closed
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Comments
gnovella16
Roadie
Status changed to: Closed

Hey there! 

Thanks for bringing this up to our attention. 

Can you look for this folder on your PC: C:\Users\USERNAME\AppData\Roaming\Spotify\Users? If you're able to find it, make sure to erase it. Then, restart your PC and install Spotify by heading over to https://www.spotify.com/download/windows/.

Let us know how it goes.

Lis-
Spotify Legend

Hi @Am1sh

 

How did it go? Are you still having this issue?

Keep us posted :)

Am1sh
Casual Listener

Hi @Lis- I was actually able to fix the issue! A quick redownload of the installer and then running it as an administrator fixed the issue! (Who knew Administrator privelages could be so helpful?! ;) ) 

Thank you for the reply!

Steph_B
Roadie

@Am1sh Hey!

 

That's great to hear. 

 

Keep on rocking your tunes :)

Steph_B
Roadie
Status changed to: Closed
 
avaesse_lussa
Newbie

I found this folder, as directed above, followed the instructions, restarted my computer, and completed this process 3 times. I am still receiving error 57 and cannot download spotify. Please help me resolve this issue.

PedroGonzalez
Newbie

The solution provided isn't a solution at all! It still doesn't work! I don't even have the "users" folder created yet..."spotify" folder is empty