Announcements

Error dialog pop-up for users on PC in Taiwan and Hong Kong

[update]

Hi everyone, I've solve this problem after my long research on Internet.

(For Mac, Taiwan user) Please find the following file, and change the name "zh-hant.mo" to "zh-TW.mo" 

截圖 2020-12-28 上午9.18.19.png

I guess it's the same way to solve for PC users and users from other countries or  regions.

Hoping this info could help you!

 

------------------

Plan

Premium

Country

Taiwan

Device

Macbook Pro 2017

Operating System

MacOS 11.1 (Big Sur )

 

My Question or Issue

Please take a look at the image I attached.

I've checked out most of solutions, and it's really a rare situation.

There's no any error content to identify what the problem is, and all I can do is to clean up & reinstall Spotify App (but still doesn't work).

Since I can still use the open.spotify.com to listen to musics,  I think my account is fine. Does anyone knows what's going on here?

截圖 2020-12-15 上午8.49.59.png

Hey there folks,

 

Once again thanks for waiting.

 

We can confirm this should now be fixed!

 

Make sure your device and operating system are up-to-date before trying again.

 

If you happen to experience the issue again, write in the Help Boards and let us know the exact Spotify version you are on as well as make and model of the device(s) involved.

 

We'll be keeping an eye out for your replies, thanks!

Comments
Jacker
Casual Listener
By the way, it will do nothing when you click on the button.
momoxcatherine
Visitor

Same problem here ( Hong Kong)

eikcor
Visitor
same problem (Taiwan)
Jacker
Casual Listener
It's been days. Maybe I should stop my payment 'till it recovers?
Kirin00
Visitor
Same problem ( Taiwan )
fantasy1022
Newbie
same problem (Taiwan)
 
CansCurtis
Newbie

Same problem at Taiwan on Windows Store version for many days

螢幕擷取畫面 (141).png
awk123123
Casual Listener

Same problem (Hong Kong)

ray9999
Visitor
same error here with my PC (Hong Kong)
neilchou
Visitor

You can use another account to change the language to English. After Changed, you can login with your original account, and the problem may solved.