Announcements

Error dialog pop-up for users on PC in Taiwan and Hong Kong

[update]

Hi everyone, I've solve this problem after my long research on Internet.

(For Mac, Taiwan user) Please find the following file, and change the name "zh-hant.mo" to "zh-TW.mo" 

截圖 2020-12-28 上午9.18.19.png

I guess it's the same way to solve for PC users and users from other countries or  regions.

Hoping this info could help you!

 

------------------

Plan

Premium

Country

Taiwan

Device

Macbook Pro 2017

Operating System

MacOS 11.1 (Big Sur )

 

My Question or Issue

Please take a look at the image I attached.

I've checked out most of solutions, and it's really a rare situation.

There's no any error content to identify what the problem is, and all I can do is to clean up & reinstall Spotify App (but still doesn't work).

Since I can still use the open.spotify.com to listen to musics,  I think my account is fine. Does anyone knows what's going on here?

截圖 2020-12-15 上午8.49.59.png

Hey there folks,

 

Once again thanks for waiting.

 

We can confirm this should now be fixed!

 

Make sure your device and operating system are up-to-date before trying again.

 

If you happen to experience the issue again, write in the Help Boards and let us know the exact Spotify version you are on as well as make and model of the device(s) involved.

 

We'll be keeping an eye out for your replies, thanks!

Comments
Sujung
Newbie

Plan

Free

Country

Taiwan

Device

(Intel Nuc)

Operating System

(Windows 10 64Bit)

 

My Question or Issue

  When I use a new computer to log in to SPOTIFY, the computer screen shows some strange messages like "error-dialog.generic.header error-dialog.generic.body FATAL-ERROR.BUTTON-LABEL" (similar to the program dialog box).


  Then I removed SPOTIFY and reinstalled it several times, but the same error still appeared. This includes the use of advanced options "Repair" or "Reset". After pressing the reset option, SPOTIFY returns to the login screen, but the same problem occurs as long as the account password is entered.


PS: The SPOTIFY in my iPhone is used normally.

 

Update:(2020/12/18)

The answer: (Win10)
1. Go to this path: C:\Users\Username\AppData\Roaming\Spotify
2. Open "prefs" and add language="zh-TW"

IF you have another computer(two or more installed Spotify),when you fixed one computer and another computer maybe get the wrong.

1608123260371.jpg
LeoFei
Visitor

go to this path: ~/Library/Application Support/Spotify/prefs
replace language = "zh-Hants" with "zh-TW"

awk123123
Casual Listener

No Spotify folder in ~Library/Application Support/

LeoFei
Visitor
Oops, try this: ~/Library/Application Support/Spotify/prefs
fantasy1022
Newbie

Thanks. It works. Spotify comes back!

OneByBoo
Rock Star 19
Rock Star 19

Hi there @Sujung

thanks for reaching out !

 

I'd recommend giving the steps provided here a chance.

It will have you perform a clean reinstall of your app which is a bit different than the usual one.

 

In addition, please make sure that the firewall/antivirus aren't interfering Spotify on your device.

 

Let me know how it goes 🙂

Kirin00
Visitor

I changed the language here , and the problem has been solved. 
Screen Shot 2020-12-17 at 10.59.23 AM.png

Ivan
Moderator
Moderator

Hey @Kirin00

 

Thanks for keeping us in the loop!

 

We’re happy to hear changing the language setting fixed this for you.


If you have any questions we're always one post away. 

 

Еnjoy your music! 

Sujung
Newbie
Win10
1. Go to this path: C:\Users\Username\AppData\Roaming\Spotify
2. Open "prefs" and add language="zh-TW"
Sujung
Newbie

Win10
1. Go to this path: C:\Users\Username\AppData\Roaming\Spotify
2. Open "prefs" and add language="zh-TW"

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