Announcements

Error when opening Podcast Charts in iOS devices

Status: Fixed

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. 

 

The exact error messages reads:
"Couldn't Open Link. Spotify can't open this type of link on this device."



image (2).png

 

Hi everyone,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure you're running the latest version of Spotify.

 

If you're still having trouble, you can post a new thread in the relevant help board here.

 

Cheers!

Comments
MarlenF

Plan

Premium

Country

Germany

Device

iPhone 11

Operating System

iOS 15.5

 

My Question or Issue

When trying to open the “Podcast-Charts”, the following error-message is shown: “Spotify is not able to open this type of link on this device” 
A friend using IOS 15.5 on iPhone has the same issue. With iPad on the same release it works. 

maydlt

I’m experiencing this too on iPhone 13 Pro. It says, “Couldn’t open link”

Kiril
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

 

We’ll keep you posted and let you know as soon as we have any updates on this. In the meantime we advise to keep your app updated, so you don't miss any fixes or new features. 

 

Thanks!

Chattakat

I too am experiencing this error via iPhone 8+ device. 

praftery

I just experienced this same problem today on my iPhone 13. (4/1/22)

Noappendix

I have the same issue - on iOS 15 iPhone 12

 

3989B64B-0E13-40A4-A6CA-BE158D39BD1D.png

Novy

Hey folks, 

 

Thanks for your patience. This issue should be fixed for everyone with the most recent app version.

 

Make sure to update your app and let us know if you're still having trouble. 

 

We'll be on the lookout.

Yordan
Status changed to: Fixed

Hi everyone,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed - just make sure you're running the latest version of Spotify.

 

If you're still having trouble, you can post a new thread in the relevant help board here.

 

Cheers!