Family/Duo Mix doesn't show up

Plan

Family Premium/Premium

Country

Sweden

Device

Computer, Iphone and android.

Operating System

Windows 10, Iphone 6S and Oneplus5

 

My Question or Issue

 

Family Mix! Doesn't show up on my spotify or my partner's Spotify. We have tried, computer and cellphone neither can find Family Mix!
Please do NOT link me to https://support.spotify.com/se/account_payment_help/premium_for_family/family-mix/ (That page does not tell me how to find my family mix playlist when its not existing.)

 

Thank you.

spotify.png

Hey everyone,

 

We know this was reported a long time ago and we set its status to Not Right Now, because it wasn't something we could resolve immediately, but it hasn't been forgotten.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thank you all once more for your patience on this one.

 

Take care!

Comments
mike2060
Regular

Here you have little manual for FM, which I believe you've already seen. 

I'm not aware if there is a way to add members to the mix on web, so in your mobile app navigate to 'made for you' > 'family mix' and go to settings for it and chose manage members to add one. I can't guess which page gave you the tech error.

 
Peter
Spotify Legend

Hey @mike2060 - thanks for your help with this!

 

@Eskaraca - you should be able to find Family Mix under Search > Made for You tab (under the Genres section) > Even more. Alternatively, you can just search for it by typing "family mix" into the search bar.

 

Once it comes up and you've tried following the steps in this support article, do you mind letting us know if you're coming across any unexpected errors?

 

Thanks! Keep us posted 🙂

elallas
Visitor

Tried all the options that you said and still not Family Mix showing up neither on iOS app or windows app. When going through Spotify website in ‘Plan details’, same error message about technical issues as reported by the user who opened this topic

elallas
Visitor
@Peter
Peter
Spotify Legend

Hey @elallas,

 

Thanks for reaching out 🙂

 

Do you mind listing the steps you've tried so far? That way we'll know what to suggest next.

 

If you could also include a screenshot of the error you're getting, that would be great.

 

Thanks - keep us posted!

elallas
Visitor

Hi @Peter,

 

Thanks for your reply.

 

I tried both ways, 1. could not find it on 'Made for you' tab and 2. could not find by typing on 'Search' field (in several devices --> W10, iOS and Android) --> attached pictures 1 and 2.

Additionally I followed the steps of the article you mentioned and an error appeared on www.spotify.com/account/family  (technical problemas please try again later), sorry all pictures are in spanish. I tried several times both on PC and mobile phone and result is always the same. 

 

Hopefully you can provide a solution.

 

Thanks!

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Peter
Spotify Legend
Status changed to: Under investigation

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click + VOTE.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

elallas
Visitor

Hi @Peter 
Experiencing it in different devices:
- iPhone XS / iOS 13.3.1 / Spotify 8.5.45- Windows 10 version 1909 / Spotify 1.1.26.501.gbe11e53b- Samsung S10 / Android 10 / Spotify 8.5.44.941
Greets

Mario
Moderator
Moderator

Hey everyone, 

 

Quick update for Premium Family members: it seems like you might solve the issue by being removed from your current Family plan and then rejoining it.

 

Let us know how you get on when you try.

 

We wish to thank you for the cooperation once more and confirm we'll be back with more updates on this.

 

Have a great day!

elallas
Visitor

Hi @Mario ,

 

Thanks for your reply. Tried as you said and still not able to see Family Mix anywhere, neither PC nor iOS nor Android... I was able to rejoin Family Plan but not to Family Mix. I do not know if might be useful, but my wife is experiencing the same problem as administrator of the Family Plan.

 

Attached a couple of pictures.

 

Hope you eventually find a solution.

 

Regards,

Mariano.

Still this message on Spotify profileStill this message on Spotify profileMessage when rejoining Family Plan and try to join Family MixMessage when rejoining Family Plan and try to join Family Mix

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