Announcements

[Family] "We couldn't find that address"

Status: Fixed
Submitted by on ‎2019-09-03 12:35 PM

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now 🙂

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still getting the "We couldn't find that address" error, please follow these steps:

 

  1. Make sure device location sharing is allowed
  2. Try going through the process from a different location
  3. Manually enter the address.
  4. If you can’t find a specific address, use the building number, street name, or a close public space or building instead.

Thanks! Stay awesome 🙂

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Comments
kebian
Visitor
‎2019-09-03 08:57 AM

I can't provide my address because the address search (powered by Google Maps) is unable to find my house or road.  My house is about 5 years old and the address is in most databases now so it's been a while since this has been an issue.

 

The best I can do is narrow it down to the town.  Is that good enough?

Freemorpheme
Newbie
‎2019-09-03 12:41 PM

I cant get it to register any addres anywhere on the planet. Useless.

Rouxbix
Visitor
‎2019-09-03 12:49 PM

Same here. Definitely broken. You select your address from the list and it says that it isn't specific enough but it's my whole address that was selected.

0 Likes
Judas6000
Visitor
‎2019-09-03 12:53 PM

I get the same behaviour, doesn't always find my address when searching on postcode, though when it does only gives a road which is then "too general" and when I add a house number, says it can't find that.  Just seems to be broken.

0 Likes
simonsse
Visitor
‎2019-09-03 12:58 PM

Same for me - too general, add a house number, do so, and it can't be found.  Judging by the flurry of posts on this, either Spotify or Google recently change dsomething about address earching, and broke the functionality.  Hopefully easy to fix 🙂

 

Meanwhile I can't add my son who has legitimately just moved back home, so its not asmooth experience.

0 Likes
ENG1254
Visitor
‎2019-09-03 12:58 PM

I'm having the same issue, it won't recognise anything I enter. It let me enter just the house number and street name but then said it was too vague and I needed an aprtment/flat number.

alexjamesbrown
Newbie
‎2019-09-03 01:29 PM

Same here.

0 Likes
shadow-falcon
Newbie
‎2019-09-03 01:29 PM

I'm having the exact same problem, I know I've address the address before but nothing works now. Not the postcode or the whole address

0 Likes
Janelleedwardss
Visitor
‎2019-09-03 01:53 PM

Not working for me either

0 Likes
Malcolm_
Newbie
‎2019-09-03 02:03 PM

I'm having the same issue - using the browser dev tools I can see that the web requests to https://www.spotify.com/uk/home-hub/api/v1/family/address/autocomplete/ are failing with a 500 (internal server error) so this seems to be an issue at Spotify's end.

 

HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Tue, 03 Sep 2019 12:59:39 GMT
Content-Type: application/json
Content-Length: 37
Vary: X-Forwarded-Proto
Cache-Control: max-age=0, must-revalidate, private
X-Join-The-Band: https://www.spotify.com/jobs/
Content-Security-Policy: frame-ancestors 'self' https://*.spotify.com https://*.spotify.net
X-Content-Security-Policy: frame-ancestors 'self' https://*.spotify.com https://*.spotify.net
Connection: Keep-Alive

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