Freezes, no response, not stopping on S7 Edge

Device: Samsung S7 Edge 
OS: Android 6.01. 

Spotify Version: 7.0.0.1369 arm V7

 

Since at least the last two updates Spotify freezes occasionally. The music´s playing, but you can´t control anything, no pause, skipping etc. and Spotify cannot be closed without navigating to the app manager and forcing the process to stop. 

This happens mostly when I´m listening to it via headphones ( different ones ) or while connected via bluetooth. 

Hey guys!

 

It seems like we haven't heard from you in a while. For this reason, we're setting this post as "Closed".

 
Don't hesitate to write us back if you need some extra help.
 
Have a great week 🙂 
Comments
HESSE
Newbie

I have the same problem 

grainbox
Newbie

Yep, same here. Spotify is set in Power Management to "Disabled" (in other words it won't try power optimize the application).

I don't have Power Saver mode turned on.

Happens when I'm using Bluetooth headphones or an external Bluetooth speaker. I can listen to about 5-6 songs in a row and then it stops, sometimes more.

bobsimes
Newbie

i have exact same problem, drains battery quickly and constant freezes restarts, worse on bluetooth and headphones, galaxy s7 uk on o2 with latest o2 firmware.

akumaryu
Regular

Today Spotify caused my S7 to do a boot loop for 10 minutes. Has to be Spotify, because I was listening to it. then I wanted to close Spotify, but couldn´t - then my whole smartphone hung and started to loop. Dunno what´s wrong, but there some critical stuff going right there.

akumaryu
Regular

Got to to rudder back - it wasn´t Spotify´s fault. My SD card died today, it was the cause of my freezes and loops.

eldar1n
Newbie

Same here with Galaxy S7, i'm using earphones and my app always freeze after a few song. I have to force quit the app every time, because its not responding to anything else. Maybe an update on this one will be great.

RodrigoPalma
Roadie
Status changed to: Closed

Hey guys, welcome to the Spotify Community!

 

We'd like to know a bit more about what's happening. Can you confirm if this is happening over WiFi/3G? Both?

 

We'll see what we can suggest 🙂

grainbox
Newbie

Hi there, I've found it happens on both WiFi (work) and 3G (driving in the car).

 

Mostly I'm on WiFi at work listening to songs that are almost always marked as already downloaded - so I don't use up our data cap at work. (Here in New Zealand, there are still data caps, because the country's internet goes through only a couple of undersea fibre optic cables).

 

Through experience I've found if I wake up the phone every so often to skip a track using the screen, or do another task on the phone, the freezing is less likely to happen. This makes me wonder if it is some kind of power saving feature that Samsung have put into their version of MM - I didn't have this happen on my previous phone, a Sony Z3 Compact, running the same Android version 6.0.1 but using Sony.

 

I'm using the same microSD card as I was using in my previous Sony phone.

 

 

 

eldar1n
Newbie

I downloaded all the songs from my playlist, but meanwhile im always on 4g network. But i never had an issue like this before, perhaps a new release.

akumaryu
Regular

It doesn´t matter - happens at home when connected to Wi-Fi and in online status or outside 3g /4g offline status

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