G-sync for windowed create mouse lag

 

Plan

Premium

Country

 swe

Device

p

Operating System

Windows 10/7700k/2080/144hz G-sync display

 

My Question or Issue

Enable "G-sync for windowed and full screen mode" create mouse lag (This is reproducible on two different computers, both Nvidia GTX 1080 and RTX 2080)

Enable "G-sync for full screen mode" solves the issue.

Disable hardware acceleration in Spotify solves the issue.



Hey there,

 

Thanks for letting us know. We're looking into this and will get back to you as soon as we have any updates. In the meantime, if you're experiencing this, make sure to reinstall the app, and if that doesn't work let us know the following:

  • Device and OS
  • Spotify version
  • Graphic card
  • A screen recording if possible
  • Info about what's happening

Make sure to hit the +Vote button as well. 

 

Thanks!

Related Issues

Comments
LUXPRIMUS
Newbie

Happening for me too, when the Spotify window is in focus.

Spotify build 1.0.94.262.g3d5c231c

Windows 10, 19-9900k, 1080ti, 100hz display

Daniel2082
Newbie

I have exactly the same problem. Setting G-Sync to Fullscreen only or disabling hardware acceleration fixed it.

 

Spotify Windows 1.0.96

downest3
Newbie

Disabling hardware acceleration worked for me as well. Thank you. 

Zenzyg
Newbie

I can confirm disabling hardware acceleration fixes the problem, thanks!

Kushiva
Newbie

The same, i7-8700k and rtx 2060.

OCretribution
Newbie

I have to say, im really happy that I am not the only one experiencing this.  Took me a few minutes to figure out what was causing my issues.  While disabling HWA fixes the stuttering, is there a downside to quality and performance when doing so?  

 

I in no way intend on turning off the windowed mode for G-Sync as some games simply only use windows mode, and fullscreen isnt an option.

 

Thoughts?

TacticalTrumpet
Newbie

RTX 2070 and Dell S2417DG (G-Sync running for both fullscreen/windowed). Disabling hardware acceleration also fixed this for me.

Moderator
Moderator
Status changed to: Under investigation

Hey there,

 

Thanks for letting us know. We're looking into this and will get back to you as soon as we have any updates. In the meantime, if you're experiencing this, make sure to reinstall the app, and if that doesn't work let us know the following:

  • Device and OS
  • Spotify version
  • Graphic card
  • A screen recording if possible
  • Info about what's happening

Make sure to hit the +Vote button as well. 

 

Thanks!