I received my S10+ and offer for 6 months of premium is not showing up in the spotify app for my new account. I have never had premium or a trial. Not sure what to do.
Hey there folks,
Thanks for all your reports so far regarding this.
This should now be fixed. If you have troubles, make sure to perform a quick reinstall following the steps hereto ensure you're rocking the latest version available and try again.
Please keep in mind that the offer the offer is available for users in the US with an S10 or S10+ that have never had Premium before.
If that doesn't do the trick, we'd like to know. Just head over to our Help Boards and add all the relevant information (for example, exact model of your device and version of the Spotify app) so we can take another look.
The offer is only available in the latest Spotify app for Android. You may need to set-up your Google account so you can get the latest version from the Play Store.
After you got the latest version of the Spotify app, follow these steps:
Log into the Spotify app on your Galaxy S10
Click on the Premium tab
You'll then see the 6 months Premium offer, click on "Get Premium"
You will now be guided through the activation process (this includes entering payment details etc.)
After you've entered all required info, you should be shown a confirmation screen.
This is not working for me either on my S10. I've NEVER had a spotify account before. I didn't uninstall the app (initiall). I signed up within the app on the S10. I went through the whole pick what artists you like setup wizard. Then tapped on Premium at the bottom and only see s 30 day trial. I then tried uninstalling the app and reinstalling it to try to get the 6 month trial. I never got it to work. I was hoping to try it since Google Play Music (current provider) is going to YouTube Music and I'm not sure if I'll like the change.
Can you please make sure that you are not using any VPN/Proxy on your device? It's also recommended to give it a try when connected to a different internet connection.
The behavior in the app has changed since yesterday. I was checking what would happen if I switched networks like you suggested. So I turned off WiFi (Verizon FiOS) to switch to LTE (Verizon Wireless). Then I got the attached screen. This one is a bit bizarre because there is no way to actually sign up for premium at all. It just tells me about it. I also tried to access the sign up screen other ways such as through settings. I always got led back here to the attached screen.Premium Sign Up Screen With No Way to Sign Up
The behavior in the app has changed since yesterday. I was checking what would happen if I switched networks like you suggested. So I turned off WiFi (Verizon FiOS) to switch to LTE (Verizon Wireless). Then I got the attached screen. This one is a bit bizarre because there is no way to actually sign up for premium at all. It just tells me about it. I also tried to access the sign up screen other ways such as through settings. I always got led back here to the attached screen.Premium Sign Up Screen With No Way to Sign Up
Same thing here premium disappeared, i did get a samsung software update and now the 30 day trial is back. Not good on spotify's end youtube has 4 month premotion for s10 buyers i did that in 2 min. Cmon spotify this is your competition and they are giving us what they promised unlike someone .......
Thanks for letting us know. If you have a Samsung Galaxy S10/S10+ and don't see the 6 months Premium offer, please be aware of the following requirements:
You must reside in the US.
You've never paid for Spotify Premium or taken any other trial offer.
After that, make sure your make sure you sign up with these steps (try with different internet connections and turn off any VPN connections you may have on):
Log into the Spotify app on your Galaxy S10
Click on the Premium tab
You'll then see the 6 months Premium offer, click on "Get Premium"
You will now be guided through the activation process (this includes entering payment details etc.)
After you've entered all required info, you should be shown a confirmation screen.
If that doesn't work, and if you haven't already, hit the +Vote button and let us know the following:
Spotify version
Device and OS
Screenshot
We'll make sure to let the right team know and will get back to you as soon as we have any updates.
Hey there folks,
Thanks for all your reports so far regarding this.
This should now be fixed. If you have troubles, make sure to perform a quick reinstall following the steps here to ensure you're rocking the latest version available and try again.
Please keep in mind that the offer the offer is available for users in the US with an S10 or S10+ that have never had Premium before.
If that doesn't do the trick, we'd like to know. Just head over to our Help Boards and add all the relevant information (for example, exact model of your device and version of the Spotify app) so we can take another look.
Cheers!