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Galaxy S10 6 Months of Premium promotion not showing up

Plan

Free

Country

USA

Device

Galaxy S10+

Operating System

Android

 

My Question or Issue

I received my S10+ and offer for 6 months of premium is not showing up in the spotify app for my new account. I have never had premium or a trial. Not sure what to do.

Hey there folks,

 

Thanks for all your reports so far regarding this.

 

This should now be fixed. If you have troubles, make sure to perform a quick reinstall following the steps here to ensure you're rocking the latest version available and try again. 

 

Please keep in mind that the offer the offer is available for users in the US with an S10 or S10+ that have never had Premium before.

 

If that doesn't do the trick, we'd like to know. Just head over to our Help Boards and add all the relevant information (for example, exact model of your device and version of the Spotify app) so we can take another look.

 

Cheers!

Comments
Soonwon

Same problem with an unlocked S10e

Juanleche225

I'm still waiting on the spotify rep that said to send them screenshots we all did and were all telling you it's unlocked phones that I have in the problem fix it or say Hey guys you were left out

tray_c

Same problem here

Spotify version: 8.4.96.953

Device: s10 unlocked

OS: G973U1UEU1ASBA

 

Grif_spot

Version 8.4.96.953

Samsung S10+ blue unlocked (on T-Mobile)

OS Android version 9 One UI version 1.1 Baseband version G975U1UEU1ASBA 

 

When I opened the app yesterday the offer popped up.  Re-opened the App today and Now under the premium tab the is only the 30 free trail with hulu. No 6 month offer.

jnguyen85

Version 8.4.96.953

Model: Galaxy S10+ (US Unlocked), Android 9 Pie

spotify.jpg

 

Imnotwen

Didn't see the offer with newly created account. In US and tried a few different network.

 

Spotify version:8.4.96.953

Device & OS: Samsung s10 Android 9

ScreenshotScreenshot_20190312-210134_Spotify.jpg

 

Same problem. 

 

Phone is unlocked. Pretty sure that's the issue. 

Spotify version 8.4.95.785

S10 unlocked 

meverik

Same problem. My Galaxy s10+ also is unlocked.

johnnydarko

Same as others have stated

 

Unlocked S10-model no: SM-G973U1

Android Version: 9

Spotify Version: 8.4.96.953

 

babo42co

Same thing happened for unlocked S10 from Bestbuy.