Announcements

Galaxy S10 6 Months of Premium promotion not showing up

Status: Fixed

Plan

Free

Country

USA

Device

Galaxy S10+

Operating System

Android

 

My Question or Issue

I received my S10+ and offer for 6 months of premium is not showing up in the spotify app for my new account. I have never had premium or a trial. Not sure what to do.

Hey there folks,

 

Thanks for all your reports so far regarding this.

 

This should now be fixed. If you have troubles, make sure to perform a quick reinstall following the steps here to ensure you're rocking the latest version available and try again. 

 

Please keep in mind that the offer the offer is available for users in the US with an S10 or S10+ that have never had Premium before.

 

If that doesn't do the trick, we'd like to know. Just head over to our Help Boards and add all the relevant information (for example, exact model of your device and version of the Spotify app) so we can take another look.

 

Cheers!

Comments
vpr555

Version: 8.4.96.953

Newly created Spotify account, nothing done on it.

OS: Android 9, One UI Version: 1.1

Device: Galaxy S10, purchased off Samsung.com, Unlocked model (not carrier)

Screenshot_20190313-191939_Spotify.jpg

 

spicySheep

I also cannot get my free 6 month subscription.

 

  • Spotify version
  • Version 8.4.96.953
  • Device and OS
  • Galaxy s10 plus
  • G975U1UEU1ASBA
  • Screenshot

 

Screenshot_20190314-131836_Spotify.jpg

 

Same here, cannot see the 6 month offer, only 30 days.

 

Phone: Samsung Galaxy S10e (unlocked)

Android Version: 9

Spotify App is current (v. 8.4.96.953)

I live in Massachusetts and I have never had trial or premium account beforeScreenshot_20190314-171523_Spotify.jpg

 

 

Itsandyloi

Spotify version: 8.4.96.953

Model: unlocked s10+ 

Only see the 30 day free premium

Screenshot_20190314-192046_Spotify.jpg

 

nithinch01

Spotify version - 8.4.96.953

Samsung galaxy s10+

G975U1UEU1ASAU

UranusGaseous

Spotify Version - 8.4.96.953

Device - Samsung Galaxy S10

O.S. - Android 9

 

Screenshot_20190315-053526_Spotify.jpg

 

tray_c

There was an app update today in the Play store and the 6 month promotion showed and I was able to get the trial.

Confirmed, I see the 6 month offer after updating the app today!

Imnotwen

After updating the app, I saw the 6 months ads. However, when clicking on premium tab to proceed, it still showed 30-day. I'am sure the account hasn't had premium before. This is a very frustrating experience.

UranusGaseous
I updated the app and the 6 month premium tab is toward the bottom of
premium page.

Env: prod