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[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan

Premium

Country

Thailand

Device

(iPhone Xr

Operating System

(iOS 14,Tizen 5.5.0.1

 

My Question or Issue

After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loading I've tried reset my watch reinstall my app and it still didn't work

Hello everyone!

 

Thanks for bearing with us while we keep looking into this issue.

 

We wanted to give you a quick update and assure you that we continue to monitor this thread and all the info here is passed on to our developers.

 

A special thanks goes to @mahmoudnashat and @haadee-nl who have shared a workaround that has helped many of you to get the app running on your watches again! You can check it out here with additional steps for Mac users here.

 

As for some other issues that were mentioned in connection with the Galaxy watch, we suggest you head over to this thread where we’re currently gathering the relevant details, so this can be investigated.

 

If you're experiencing a different issue, we recommend you start a new topic in our help boards and we’ll do our best to help you there.

Comments
ErbMonteiro
Visitor
I have the same problem
kasidej65
Casual Listener

Can you fix it 

Wildcard17
Visitor

Ive used Spotify for a while now and it's the best music streaming service I've found. I just bought a galaxy watch Active 2. Ever since connecting my watch to my phone and downloading the spotify app the song playing will not match the song shown on the display. Usually something I was listening to hours ago. I will search for and choose a song and the correct song will play but the apps now playing section still displays something different. Ive uninstalled and reinstalled both apps. Changing the watch app from remote to standalone and back helps once in 5 times.  If I can't fix it I'll have to switch services. 

Screenshot_20201006-162105_Settings.jpg
Screenshot_20201006-162153_Settings.jpg
Screenshot_20201006-162307_Watch Active2 Plugin.jpg
Shmuel3
Visitor
I have the same issue with my new galaxy active 2. Spotify work fine but after update the watch software it keep loading (circle)
kasidej65
Casual Listener

That’s exactly what mine problem is

gg_gulacha
Newbie

Same here. How can we fix it? Do I have to contact Samaung call center instead?

Shmuel3
Visitor

Do you all using iPhone? 

Maybe it’s the watch app on ios

djaysonx
Newbie
I have same problem too. Anyone have contacted samsung?
gg_gulacha
Newbie
I already called Samsung call center this morning. The problem is solved now.

Please follow this step.
Go to Wearable app > Apps > Manage App > Update Spotify app

That's it! Hope you could use Spotify on Active 2 soon!
kasidej65
Casual Listener

I don’t see the new version of Spotify on my phone it still 2.3.18