Help Wizard

Step 1


Gear S3 - Tizen 3.0 - No way to permanently stop playback

In its current state, Spotify on Gear S3 after the Tizen 3.0 update is unusable: You can listen to and play music but when you close the app (using the "recent apps" button to close the application).  If you are done listening to music, and decide to make a phone call, use S. Voice or anything that requires the speaker, spotify will start to autoplay after the call is over.  This can literally be 6 hours after you have closed spotify.  


Example scenario: I went for a run yesterday morning.  Around 4 hours later I made a phone call using my watch.  After the call hung up, spotify started blaring the song out of my watch speaker while at work.  The *only* way to stop the playback is to uninstall the app.  There needs to be a way of stopping (not just pausing) music so it does not autoplay *every* time you use the watch speaker for anything.

Hey folks,


We just wanted to let you know that the right folks are aware of this, and taking a look.


Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up-to-date to ensure you're on the latest and best version.

We'll continue to keep you posted here with any updates.

Many thanks for your patience, and understanding.


We have still not had any sort of meaningul update on the app.  can we atleast get a 'we are still working on it' from the team please


Hey @Joelmg560, thanks for the info. We've passed this onto the devs for now.


@profreddan, did Samsung have anything specific to say about what you're experiencing here? We'd love to hear what they think to this.




Is there an update penned for the app?


Yeah exact same issue here, I'll need to uninstall spotify until a fix is found because I can't have my music coming on in the office whenever I get a phone call.


I have the same issue with spotify playback disappearing after a stat update from mapmyrun. Spotify seems to be the issue in that it also cuts out rather than just lowering it's volume for stat updates. Please fix, prime running season is around the corner!!


Seems nothing is being done to fix this. Many users complaining and promises of fixes but nothing. I've uninstalled from my Gear S3 and will not be renewing my Premium account next month.

I uninstalled as well, when there is an update I will reinstall. I
cancelled my premium as well as offline watch playback was my only reason
for subscribing
grah, I have other issues with it also,

constantly crashing when working out
cannot update offline playlist from phone unless it's connected to wireless itself
cannot shuffle play properly unless watch online
cannot loop properly unless watch online

this is a very poorly programmed application at the moment

I asked if there are updates in the works but have yet to have an answer to that,

anyone else had one?



Yes, I am getting the same issue. It is draining my gear S3 watch battery to the point if I check my battery level after a  couple of hours it has been reduced by almost 30 percent in a couple of hours. It is very very frustrating. 


Any updates with this? Super annoying to have spotify play itself after everyone I use a voice input on my gear s3.