Got a premium account and not everything works

Status: Closed
I have a premium account now (it's not the first time that I get one) but this time everytime I try to turn off the shuffle mode or when I try to change song it acts like I have a free account. Everything else works normally, i recived a mail after the payment and it says that my account is premium, so WHYYY
Ps I already tried multiple times logging out or turning off the phone, it doesn't work and it's been 2 days
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Hey @sofiaguerrato,

 

As we haven't heard anything back, we’re going to close this for now 🙂

/L

Comments
Hubo
Status changed to: Need more info

Hey @sofiaguerrato! Welcome to the Spotify Community!

That's not cool! Could you try a reinstall with these steps? That should help here. Let me know how you get on! 🙂

 

Have a great day!

Leo
Status changed to: Closed

Hey @sofiaguerrato,

 

As we haven't heard anything back, we’re going to close this for now 🙂

/L