Graphical Glitches on Desktop Client

[dbrockman5]

Recently I have noticed some strange graphical glitches on the desktop version of Spotify on the Mac. I am running the latest version of the client and I am also on the latest version of MacOS 10.12.4 Sierra.

Normally the graphical glitches aren't this bad. This is pretty unacceptable. I can barely read half of the text on the screen. I also don't understand why these types of glitches only happen in the Spotify app and nowhere else. These need to be fixed ASAP!

[granada]

Yep I'm having similar issues: http://imgur.com/R5mMlrb

[MonicaM_Bogota]

Hi, @dbrockman5 and @granada!

Welcome to the Spotify Community.

Could you let us know if this started happening after a specific update or event? Also, can you try the steps here for us? They should help with this.

Let us know how it goes. 

[jc713]

Been having this issue for months. Tried reinstalling, purging cache, and nothing helped. I have to restart my client each time this occurs.

Spotify version: 1.0.53.758.gde3fc4b2

OS: MacOS 10.2.4

Computer: 2015 Macbook Pro 13"

[Maria_B]

Hey folks

Thanks for reporting.

Can you give us some more info about this issue?

• Can you let us know if this started happening after a specific update or event? 
• Can you let us know what operating system and Spotify version you're currently using?
• Is this happening across all your devices or just with the Mac app?

Also, it would be super helpful if you could give it a try from a different account. You can use a friend's account just to test it out.

Keep us in the loop.

[jc713]

1. After an update a month or so back. Was working fine before a certain point.

2. Spotify version: 1.0.53.758.gde3fc4b2, OS: MacOS 10.2.4, Computer: 2015 Macbook Pro 13"

3. Just the Mac App

[Maria_B]

Thanks for the info, @dbrockman5.

Just to check, have you been able to try from a different Spotify account?

We'll be here waiting for your reply.

[jc713]

Sadly no :(. I am pretty sure this is a graphical issue though. Should be independent of accounts.
—
Jad Chaar

[Maria_B]

We understand @jc713.

In this case, we're gathering all the info that's needed to get this reported. If possible, could you try from a different Spotify account? 

We'd like to get to the bottom of this.

[jc713]

Still occurs with another account 😞

[Maria_B]

Thanks for trying, @jc713.

We'd like to get to the bottom of this. Could you check if your Graphics Processing Unit (GPU) is up to date?

We are looking forward to your reply 🙂