Hanging up on Roku

[swedishcowbpy]

I have a Roku 3 and everything was working fine until a month ago, but now Spotify will play one or two songs in my playlist and then hang up and stop playing. Very annoying. I searched the forum and saw this was an issue that was happening a year ago, was resolved, but seems now to have started again. Super annoying. 

[Alejandro_C]

Hey @swedishcowbpy, welcome to the Community!

Does it help if you try deleting the app from Roku and downloading it again?

Let us know how you get on. 

[eddiepadre]

I have this problem with Spotify in Roku3, since three months ago. At this time nobody attend the problem.

[FabianS_Bogota]

Hey @eddiepadre!

You can try checking for firmware updates for your Roku device. Also, try reinstalling the app on the Roku. 

Finally, you can try restarting your WiFi Router and see if it makes any difference.

Keep us posted.

[swedishcowbpy]

ok I did all that. uninstall, reinstall, firmware etc. still hangs up. it
gets to the end of a song and just sits there . . .

[FabianS_Bogota]

Thanks for trying @swedishcowbpy!

Let us know if this happens only with playlists or also when you play from albums or artists. If possible, try logging in with a different account and let us know if the same happens.

Keep us posted.

[Jim]

Hey @swedishcowbpy!

Are you still having trouble with Spotify? Can you let us know if you've been able to try the steps @FabianS_Bogota mentioned above?

Let us know how you get on.

Cheers 🙂

[swedishcowbpy]

Yes I did, and it still hangs up. Honestly, I am a little weary of testing
all this stuff which is taking a ton of time.

[Jim]

Hey @swedishcowbpy!

We hear you and understand, but don't give up on us just yet. We've reported all your info to our tech folks backstage and we hope to hear from them soon.

Thanks.

[swedishcowbpy]

I had some time yesterday, I unplugged the modem and router, I reset the
router. I uninstalled and reinstalled the app, and I made it through three
songs before it hung up again.