Help Wizard

Step 1


Hanging up on Roku

I have a Roku 3 and everything was working fine until a month ago, but now Spotify will play one or two songs in my playlist and then hang up and stop playing. Very annoying. I searched the forum and saw this was an issue that was happening a year ago, was resolved, but seems now to have started again. Super annoying. 

Hey guys,


We're marking this one as closed for the time being.


Just to note, we have some info about the Spotify app on Roku here:


Give us a shout if there's anything else.

I had some time yesterday, I unplugged the modem and router, I reset the
router. I uninstalled and reinstalled the app, and I made it through three
songs before it hung up again.

Thanks for the update @swedishcowbpy!


Our Tech team is working on it and hopefully we'll have a fix soon. We'll keep you updated. 


Take care 🙂


I hope to see improvements to the Roku app soon. This is the only reason I subscribe to Spotify Premium. Unfortunately, I find that the app simply stops playing music frequently (i.e. multiple times per day). It doesn't exactly freeze; I'm still able to skip songs and go back to the menu. I just won't play music. I've uninstalled and reinstalled several times to no avail.k

(I'm in Canada.)


Hey folks!


Just checking in to let you know that we're still on the case. We hope to have more info for you soon.


Thanks for bearing with us 🙂


Same here. Some playlists won't play at all. Have to exit and get back in multiple times to get it to work. 


Hi everyone!


The tech team are still looking into this. Rest assured, we'll update you all as soon as we have any info.





I'm adding on here because an issue about this same topic was recently closed even though the issue continues.  

This is still happening on my Roku.  If you want to see all the details specific to my operating systems etc please look it up under my user name.  It's all there.  I was told to uninstall and reinstall a newer version of Spotify and given directions to do it on my desktop and iphone, etc....not Roku which is where the issue remains.


Glad to see this is being looked into. 🙂


Hi again,


Just a quick update to let you all know that the tech team are still on the case. We'll keep you in the loop with a post here once we've had some new info from them.


Thanks for waiting,




Hey folks!


Thanks for bearing with us regarding this thread. 


We haven't any news just yet but hope to have an update soon. As @Kayleigh mentioned, we'll keep you in the loop once we hear more.