Hit capacity!

Status: Closed

Hi! I recently downloaded a lot of music that took me to capacity. I then got continuous messages saying I couldn't download any more items and if I wished to to delete items. After deleting 100s of items I still get the same message. How can I get this sorted, I'm a premium paying member & it's now getting annoying. Many thanks. Ian [private info]

Hey @Theatre63,

 

We're closing this thread as we never received an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

 

Comments
Sophia

Hey @Theatre63! Thanks for reaching out to the Spotify Community. We'd like to help. 

 

Keep in mind you can have up to 3,333 songs available for offline listening, on a maximum of 3 different devices. In this case, can you let us know what device, operating system, and Spotify version you’re rocking? We'll take a look. 

 

Let us know if you have any other questions. We'll be here for you 🙂

 

Sophia,

EstefanyA_Bog
Status changed to: Closed

Hey @Theatre63!

 

We'll be changing the status of this thread to Need more info.

 

Get back to us with the details we requested on the previous post and we'll be glad to lend a hand.

 

Have a nice day 🙂

 

Theatre63
Hi! Basically my account keeps posting that I'm up to capacity & if I want
to continue downloading I delete tracks. A few weeks back I downloaded a
lot of music and suddenly hit the 3333 limit. As soon as I got the
continuous message saying to delete items I did, more than a few hundred &
continue to do so up until today. I'm a premium subscriber & have again in
the last few days paid my monthly subscription but whenever I open my
Spotify app the message still comes up saying I'm up to the limit and to
delete. This is now getting ridiculous that I'm deleting a load of tracks
but still keep getting the message even though I'm not attempting to
download any tracks recently- I'M NOT ALLOWED TO! I'm not at all happy with
this situation & as Spotify continue to take money off me I wanted it
sorted as soon as possible.
EstefanyA_Bog

Thanks for sending that info @Theatre63!

 

In this case, the best you can do is to reinstall the app and sync your music again.

 

Let us know how you get on.

 

EstefanyA_Bog
Status changed to: Closed

Hey @Theatre63,

 

We're closing this thread as we never received an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂