We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.
This is now being investigated.
Hey folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
The Home tab shows a blurb saying "Spotify is offline" then right under it also says "You can play downloads from Your Library". The rest of the Spotify functionality still works on CarPlay. However, the Home tab just doesn't show any tiles.
In CarPlay, Spotify home tab says "Spotify is offline - you can play downloads from Your Library". The rest of the Spotify functionality still works on CarPlay. However, the Home tab doesn't show any tiles or any non-downloaded music options. This started happening to me today (12/16/2022). CarPlay display says Spotify offline. I can play downloads from my library. In spite of this "offline" message, I can stream fresh (not downloaded) music from my phone (just not via CarPlay interface). But even when that is playing just fine, Spotify still says offline. If I turn off cellular data for Spotify, then turn it back on there is no change. Uninstalled Spotify App. Cleared cache. Rebooted phone. Re-downloaded and reinstalled. Same outcome. Everything on Carplay works as intended except Spotify since past 24 hours. iOS 16.2 Spotify ver. not listed in app on phone, but from Apple App store it is ver 8.7.92
Since the last update of Spotify, my iPhone 13 Pro no longer shows the "Start" menu in Carplay. Instead it says "Spotify is offline". However, I am not offline, as I can otherwise use Spotify normally via USB/Carplay. All other menus work fine as well. Only on the Start Screen this error is displayed and there is no content. I have tried everything possible (updates and reinstalling iPhone, Spotify app, Carplay, Mobile connection...). Now tried my wife's iPhone 11 Pro: it works normally with the same settings (Home menu is displayed). I do not know what to do. Sure, it's not a big issue since Spotify with Carplay works otherwise, but I would like to have all functions available. Does anyone have an idea?
Thanks
iPhone 13 Pro, iOS 16.2 Spotify version 8.7.92.521
Measures (without success): Spotify: App reinstalled, Equalizer turned off, Check Offline mode iPhone: reboot & hard reset, reset network settings, reset Apple Carplay, reset Media Car System
On a second iPhone (11 Pro) with exactly the same setup, this error does not occur.
Hey folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
Thanks!