Plan
Premium
Country
United States
Device
Samsung Galaxy S6
Operating System
Android
My Question or Issue
Suddenly, my premium account, which is linked via facebook, will not play music through my headphones. Instead, I get an extremely loud static noise coming through only the left earbud. The second I unplug my headphones, the music plays fine on my phone speaker. I even tried a different pair of headphones, same issue. I logged into a different account, not premium nor connected via facebook, same headphones, same phone- no static. What's going on? I don't pay for premium every month to not be able to listen to my music.
*Edit: I've reinstalled the app twice and restarted my phone three times. Neither fixed the issue. This only started today.
Hey folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
Thanks!