I WANT MY MONEY BACK

[STARSHINE1981]

i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.

[hotnspicyyyyyy]

Hello,

Unfortunately, these things sometimes happen. The only thing we can do on Spotify Community is recommend what to do next. The next step would be for you to contact support. If support sends you a generic email - Send one back, Even if it says its a no-reply account. Support will contact you within 48 hours. I'm sorry for the inconvenience.

[STARSHINE1981]

How????? I can't contact anyone ????

[hotnspicyyyyyy]

Follow the steps here.

[Melody]

Hey there @STARSHINE1981!

Thanks for coming to the Community.

In this case, as mentioned by @hotnspicyyyyyy we'd recommend reaching out to Support.

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

They'll be the best team to help, don't worry 🙂

Many thanks,

/M

[Mara_F]

Hi heys!

We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 

Hope you have a great day 🙂