Announcements

I WANT MY MONEY BACK

Status: Closed

i did trial. canceled before 30 days. i was still charged. NO ONE TO CONTACT. THIS IS SO LOUSY. I WANT MY MONEY BACK. GIVE PPL ACCESS TO A HUMAN. AND HAVE GOOD CUSTOMER SERVICE. IM SO UPSET.

Hi heys!
 
We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 
 
Hope you have a great day 🙂 
Comments
hotnspicyyyyyy

Hello,

Unfortunately, these things sometimes happen. The only thing we can do on Spotify Community is recommend what to do next. The next step would be for you to contact support. If support sends you a generic email - Send one back, Even if it says its a no-reply account. Support will contact you within 48 hours. I'm sorry for the inconvenience.

STARSHINE1981
How????? I can't contact anyone ????
hotnspicyyyyyy

Follow the steps here.

Melody
Status changed to: Need more info

Hey there @STARSHINE1981!

 

Thanks for coming to the Community.

 

In this case, as mentioned by @hotnspicyyyyyy we'd recommend reaching out to Support.

 

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

 

They'll be the best team to help, don't worry 🙂

 

Many thanks,

/M

Mara_F
Status changed to: Closed
Hi heys!
 
We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 
 
Hope you have a great day 🙂 

Env: prod