In-car app for Land Rover doesn't display 'My Playlists' anymore

 

Plan

Premium

Country

Uk

Device

iPhone XR/Jaguar InControl touch

Operating System

iOS 12.2

 

My Question or Issue

Just upgraded from iPhone 5 (ios10.3) to iPhone XR (ios12.2). Unfortunately where the Spotify app worked beautifully with Jaguar incontrol and iPhone 5, now with the iPhone XR it is only possible to see the “Recently played” in “Your library”. All the other options such as “albums, playlists, stations etc” are no longer  displayed and therefore cannot be accessed. 

Have tried deleting and reinstalling the Spotify app but still the same. 

Any help/suggestions would be gratefully appreciated. Using the app previously was such a pleasure especially on long journeys. 

 

 

Hey folks,

 

Thank you for reporting this issue to us.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks! Stay awesome :)

Comments
nigel-gell
Newbie

I have exactly the same problem.Not worth continuing with Spotify. Apple Music works great. Is there an answer please?????

Locks
Casual Listener
Hi,

No answer yet I’m afraid. Guess the more people who post about this issue will maybe get Spotify to address the problem.
There was a recent update but no change.
nigel-gell
Newbie
Cheers, I’ll wait in hope…….
Bil1965
Newbie

I’m having the same issues. Only see previously played. 

I have an iPhone 8 and it was working correctly until an update earlier in the year. 

 

 

Locks
Casual Listener
Hi Bill, thanks for posting.
Was it its a Spotify update or iOS that caused the change ?
Bil1965
Newbie
Hi good question. I think it was an Apple update. I did speak to Spotify
support but they were no help and after a few suggestions just gave up. ##-
Please type your reply above this line -##
Locks
Casual Listener
Hi

So have had a chance to play about with this. Used the old iPhone 5 with an older version of Spotify (stupidly did not note the version) and the same version of the jaguar app. With this setup the library was available.
Updated Spotify and only “previously played” available.
So looks like the problem is with the Spotify app.

@bil1965
How did you manage to contact Spotify? Cant seem to find a way to contact them, perhaps with some more information they maybe able to help
Bil1965
Newbie

Hi. Good work.   I’m really keen for this to be fixed.

It’s anoying.

 

I think i contacted them them using the app. and chatted that way.  They when through a pile of things but didn’t consider it was a bug.

 

You woild think Landrover would sort this out for us? 

Moderator
Moderator

Hey folks,

 

Thanks for posting about this in the Community - we're here to help :)

 

Could you provide us with the following info so we can look into this further:

  • car manufacturer
  • exact Spotify app version
  • a screenshot illustrating the issue?

Thanks! We'll be looking out for your replies.

Bil1965
Newbie
Many thanks for following this up. It’s really frustrating not being able
to access playlists and albums. Been the case for months.

Just to provide some additional into we have two Range Rovers. A Sport
(2016) and a Evoque (2017) with the new wide screen nav and in control.
Same issue in both vehicles using different landrover software and when
using different IPhones.
No updates to any of the Landrover Incontrol software has occurred.

These are the images I sent to Spotify help on 2nd March.
All you see is recently played.


Many thanks
Hope you can help.