Incomplete song!

Status: Closed

Hi! 

This song from Colour Haze is supposed to be and is 22 minutes long. However it plays just for 1 minute and some seconds. Why?

 

https://open.spotify.com/track/7zYtmDYwQfOy9lq1Fa6NPh?si=yMykEvRISVyQz-_xjo0CVg

 

 

Hey @user-removed!

 

As we haven't heard back from you about this one, we'll be closing the thread.

 

Don't hesitate to open a new one if anything else comes up.

 

Cheers.

Comments
Hubo
Status changed to: Need more info

Hey @user-removed, thanks for reporting this!

 

Hmm, this track sounds alright on my end. Could you try to listen to this track on another device or using the Web Player? Does the same thing happen there? Let me know how it goes.

 

Have an awesome day!

Hi! 

Thanks, @Hubo, for your reply and suggestion! 
On webplayer and iPhone app this song plays for full length. But on PC desktop app - still only 1:21. Posting picture of desktop app.

 

spotify.png

ZullyB

Thanks for the screenshot, @user-removed. 

 

Can you try these steps for us? After that, copy and paste this link into the app: https://open.spotify.com/track/7zYtmDYwQfOy9lq1Fa6NPh?si=KfGh6vgrSBCdSt_4vGiCLw. 

 

Let us know if the same happens. 

Hi @ZullyB!

Thanks for idea! Uninstalled Spotify desktop app and then downloaded and installed again.

Sorry to say, same situation with this song. 

Maybe there is some cache to be cleaned as well? 

Alfredo

Hey @user-removed!

 

Thanks for trying out all the suggestions so far.

 

Just to confirm, do you have this album or song saved to your device as a local file? If so, try heading to Edit > Preferences > Local Files, and turn off all sources before trying again.

 

Let us know how it goes.

Alfredo
Status changed to: Closed

Hey @user-removed!

 

As we haven't heard back from you about this one, we'll be closing the thread.

 

Don't hesitate to open a new one if anything else comes up.

 

Cheers.