Issue with Submit a song to editors?

Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors?

 

When I get to that point there are no dropdown choices so I can't complete the required field. Pain!

Hey there folks,

 

We really appreciate all your reports regarding this :)

 

We've done some magic backstage and this should be now fixed. 

 

If you're still having troubles, make sure to give it another try after clearing the cache and cookies memory of your browser. If that doesn't do the trick, we'd like to know. In that case, just head over to the relevant Help Board and start a new thread with the necessary info.

 

Have a lovely day!

Comments
Rock Star 18
Rock Star 18

Hello @melancholyheart and welcome to the Community.

 

Sorry to hear about this problem.

 

The full process is describe on this page

 

First of all, have you tried to browse in an incognito session ? If this still doesn't work, you will need to get in touch with Spotify for Artists on this page.

 

I hope this will help. Let me know if your problem has been solved.

 

Good luck :)

 

twitter.com/soundofus

www.soundofus.com

 

2Fluegel
Newbie

Same issue here. Incognito session does not help.

ElementalAirRec
Casual Listener

Same problem here, I thought I was doing something wrong, this is my first time submitting.

tried at 5am then 5 hrs later at 10am and same issue.

ElementalAirRec
Casual Listener

This did not help the issue, but thanks

 

LFTDT
Regular

Same thing here. The field with the problem is city:

  • Tell us where you’re from.
    This helps editors from all over the world find your song.
  • What city do you most identify with? *
    This can be your hometown, where you started making music, or where you feel the strongest cultural connection.

No city selection appears after typing, making the next button disabled. 

 

The error is a 502 Bad Gateway Error within the form itsellf: GET https://creator.wg.spotify.com/nms-form-data/v0/locations/search?q=Denver 502



screenshot-artists.spotify.com-2019.03.30-19-24-52.png
screenshot-artists.spotify.com-2019.03.30-19-42-12.png
ElementalAirRec
Casual Listener

Could not have said it better myself, Good Job!

RichardReadey
Newbie

I'm having the exact same problem, thought I was going mad!

Looks like a problem with the code!

Would greatly greatly appreciate any help on this one - my debut album is coming out in 5 days and this was my only shot at getting people to hear it :(

if there is an update please email me at *snip*

RichardReadey
Newbie

Have you had any update on this I'm in the same situation!

ElementalAirRec
Casual Listener

I am guessing Spotify wil have this fixed by tomorrow for sure!

But Spotify needed around 7 days minimum in order to listen to listen to your music and decide which playlist is the best fit.

You may have to find a way to promote on Youtube quickly as a back up plan.

melancholyheart
Music Fan

Sorry to hear that so many others are in the same boat, although I'm also glad I'm not the only one. I thought I'd done something wrong!

 

I contacted Spotify about it but never heard back, I'll send another email now.