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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
ri-5c4yo2_k0h

I'm having this same issue nearly 3 years later on a note 20. How is this issue marked solved if it still persists? Is there an actual solution other than "the team is aware"?

ri-5c4yo2_k0h

Another year, another no solution. 

Jmatteis_ca

I don't think that spotify is REdownloading all the music to the SD card after I switch it again, as I notice that if I play a song already on my Sd card after a restart, even on mobile, as soon as I play it, the checkmark goes green.  So it's there, it just has to reference it, as well, when I restart and switch back to SD, I find that it "downloads' the songs very fast, so again I think it just reinstates the LINK to where the song is, as it's still on the SD card.  After multiple restarts and changing storage location to SD card, I have not noticed any loss of space to songs being downloaded again

 

JKB314

STILL an issue! I'm redownloading my travel playlist to my phone right now!

mustardkid
Maybe the issue has been resolved. The original problem was that on restart
Spotify would switch storage from SD card to phone memory and redownload
the entire library to phone memory. It would make sense that the Spotify
gui would represent reinstating the SD card as a download.
Jmatteis_ca

Oh, I don't think it's resolved, for my part I was saying that the songs on my SD card, once I get the storage location switched over, there is only one instance of the downloads, or the songs are still there, but Spotify app goes through and confirms the path after I switch it.

I have mine set to download over wifi, so I wonder if I turned off wifi, before a restart if that would stop the process of it auto downloading and then I can go in and switch to SD card before turning on wifi again?  

Last restart when I tried to transfer over the data, the first time I got an error saying that the SD card was not ready etc.  A few minutes later, after the phone showed that the SD card was mounted it worked no problem.

FredFrost

Same issue with Note 20 and Tab S7+. Fixed multiple internal memory notifications on storage but still no luck on having Spotify revert to internal memory every time Samsung product is restarted. You then have to uninstall Spotify, reload it, then select SD card for downloads and download all over again. Total pain and time consuming. The problem has gone unanswered forever.

ppablospizzaservice

Same issue here with a Samsung Galaxy A71 / Android 13. After a device restart, download location is switched to internal storage and the downloading begins...

vaajy

1.1.23 happened.

Again needed to redownload over 2760+ songs on my list. Spotify goes to internal memory.

Big problem to change location back to external from settings. Tells your SD card might be defective.

Had life time warranty on Kingston 128 Gb card and their customer services suggested to look at this thread.

It was not a failure in the card, but rather on Spotify and happens on random reboots of phone.

Can it be fixed?

Disney33

The storage location keeps switching from SD card to Device storage.  This issue has happened since at least summer 2021 almost daily.