Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
mwstandsfor

Plan

Premium

Japan

 

Device

Sony Walkman NW-A306

Operating System

Android 12

 

My Question or Issue

On every reboot Spotify resets the location of the stored media. I know that this is an ongoing issue. However the extra issue is that, when you've waited for your SD card to mount before opening Spotify ( sometimes I wait even 2min). Spotify logs out and when you log back in again it resets your storage location. 
Then if you finally bypassed the device from restarting your music download progress (by turning it to offline mode asap), and after you've waited for the device to transfer to the SD card. The app ignores the music that's already been downloaded and that's on the SD card, so it starts downloading all the songs from the start again. My one playlist is 2600 songs and to download this every day (sometimes twice because my walkman turns off after 4hours of inactivity) 

calamar-87

What the **bleep** is wrong with you Spotify? Will you never fix this issue? 3 years and nothing changed. Try to replicate Spotify Lite storage function, that doesnt have this issue. We pay for your service for no solutions?

marcellocaps

the only thing that works properly is to install the app on the SD card, assuming your operating system allows it.

 

Spotify are simply waiting for the end of external SD cards in the next gen phones

Jmatteis_ca

@marcellocaps That is precisely what they need to do, and it should be possible...

If the app can't do it's auto thing because it has to wait for the phone to recognize the SD card that the app is on, that solves the issue of where music is stored.  It should be totally possible.  Hopefully someone is seeing this and looks into it.  One of my biggest complaints in the past was with the FACEBOOK app that was a space hog and couldn't be moved, but somehow they've made it possible now to move that app to SD, so until there are not more external SD's, why not make it possible.

dgs2-q_s9hk3h
don't encrypt your sd card. or put other things on your sd card and leave
your music on the phone its self. i mean even cheap phones have 20gb you
could use for music. at the top quality download you can fit like 15hours
of audio in 20gb. go down to high quality and you double that amount.
mwstandsfor

@dgs2-q_s9hk3h my device is a Walkman with only 22gb available after android iOS takes up 12. and I download audio at the highest quality (audiophile) which is why I need an sd card. But that’s pointless if I have to download 180gb every day. 

This is a whole system issue that’s been around for years and should be fixed by developers. 

mwstandsfor

Also on android 12 they’ve removed the option from settings to force the app to be on the SD card. 

dgs2-q_s9hk3h
again the reason this happens is that the Spotify app opens and looks for
its media library before the sd card is mounted by the phone. on Android
this is almost always do to the sd card being encrypted. because decrypting
it takes an extra moment or 2. the easiest way to fix this is 1) remove the
encryption from the sd card. 2) install the app onto the sd card and
disable auto updates for it(when it updates it will update back onto the
internal) . 3) before shutting your device off open the settings and
restrict the apps background access(so it can't look for its library until
you open it) 4)don't shut down your device....

dgs2-q_s9hk3h
its in the developer options
TheFallen

The Solution is to install Spotify on the SD-Card as well. Its not possible by default. You have to allow this for all apps in the developer options.