Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Issue with the My Forever Favorites playlist

Status: Fixed

0A98A7C7-C53F-418E-873C-AADEBA65E753.png

here's what I got

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Mihail
Status changed to: Under investigation

Hey everyone,

 

Thanks for reaching out and bringing this to our attention.

 

Some users are currently not able to open the link to My Forever Favorites playlists - the app freezes or the playlist loads indefinitely. If you're experiencing this, try the following troubleshooting steps:

 

  • Make sure that you have a strong WiFi connection
  • Restart your router, the app and your device

You can also try to access your own playlist by typing spotify:forever-favorites in the search bar on mobile to navigate to it.

 

We'll keep you posted here for further updates. In the meanwhile, you can add your +VOTE and subscribe to this thread to stay in the loop.

 

Thanks!

Peter
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!